This is you if
- People work in a spreadsheet because "there is no interface, but at least we can see it".
- Customers ask for status over chat because there is nowhere to look it up.
- Every release is an event, and something breaks afterwards.
- The data exists, but only one person can turn it into a report.
What it covers
- Admin panels, dashboards, customer self-service
- Working interfaces for the people who live in the system daily and for those who visit once a month.
- A design system and fast iterations
- Shared components, so a new screen is not drawn from scratch and still looks like the rest of the product.
- Integration with your API, SSO
- The product fits into what already runs and uses your single sign-on instead of another password.
- Predictable releases
- A release calendar and a way back. Shipping stops being an event.
What changes
In the body-cam platform this meant device management, a video library, SHA-256 integrity checks and an access log solid enough to stand as evidence.
Related work: a body-cam evidence platform →
How we start
We work out who makes which decisions in the system every day. The first screen grows out of that, not the other way round.