Service 06

Support, scaling, modernization

A system that is launched and then left alone becomes, within a year, the system everyone is afraid to touch. Support is not for when something breaks; it is so that things break less often.

This is you if

  • You hear about an outage from a customer rather than from the system.
  • The infrastructure bill keeps growing and it is unclear what for.
  • The contractor who built it is no longer reachable.
  • Upgrades have been postponed for years because they feel risky.

What it covers

Monitoring, alerts, a release calendar
You find out about a problem before your customers do, and updates ship on a schedule.
Performance and infrastructure cost
We look at what you are actually paying for and what can go without loss.
Legacy rewriting and documentation
Gradually, section by section, keeping the system working. Documented, so the next contractor does not start from zero.
Agreed response times
It is clear how quickly we pick a problem up and who is accountable.

How we start

An audit of what exists: where the risks are, what upkeep costs, what fails first. Then we agree the support format.

Other services

Not sure which of these you need?

That is what the first conversation is for. A short look at the task, after which the next move is clear.

Describe your project
Describe your task