This is you if
- You hear about an outage from a customer rather than from the system.
- The infrastructure bill keeps growing and it is unclear what for.
- The contractor who built it is no longer reachable.
- Upgrades have been postponed for years because they feel risky.
What it covers
- Monitoring, alerts, a release calendar
- You find out about a problem before your customers do, and updates ship on a schedule.
- Performance and infrastructure cost
- We look at what you are actually paying for and what can go without loss.
- Legacy rewriting and documentation
- Gradually, section by section, keeping the system working. Documented, so the next contractor does not start from zero.
- Agreed response times
- It is clear how quickly we pick a problem up and who is accountable.
What changes
In the large-catalog project, updating prices and stock stopped taking hours every day: the catalog now always matches what inventory says.
Related work: a catalog that updates itself →
How we start
An audit of what exists: where the risks are, what upkeep costs, what fails first. Then we agree the support format.