Synvolve Solutions
This is you if
- The same data gets typed into two or three systems.
- Finding out where a request stands means phoning someone.
- Enquiries go missing, and you only find out by accident.
- A new hire spends a month learning "how we do things here".
Business process automation
A request arrives in a messenger, a manager copies it into a spreadsheet, and someone later copies it into the CRM. Something is lost at every step, and at the end of the month nobody can say how many enquiries made it through.
What it covers
- Requests go straight into CRM / ERP / spreadsheets, no copy-pasting
- Enquiries from every channel collect in one place and get distributed to the systems you already use.
- Notifications, response deadlines, and escalations in one scenario
- If nobody answers within N hours, the request escalates on its own. The rule is written once and always applies.
- An action log, and process changes without downtime
- You can see who did what and when. The process can change without a meeting and without stopping the team.
- Clear ownership boundaries between teams
- Where sales ends and production begins is written into the system rather than remembered by someone.
What changes
In the enquiry-flow project, manual steps dropped by 70%. Complex cases still reach a person, but they arrive with the full context attached.
Related work: automating an enquiry flow →How we start
A short look at the one process that hurts most, then a pilot on it, usually 2–8 weeks. If it works, we extend to the neighbouring steps.
Other services
Not sure which of these you need?
That is what the first conversation is for. A short look at the task, after which the next move is clear.
Describe your project